GENERAL TERMS AND CONDITIONS

Cakepro International B.V.

 

Article 1 – Definitions

In these general terms and conditions the following definitions apply:

1. Company: Cakepro International B.V., established at Porstmuiden 94, 1046 AM Amsterdam.
2. Customer: any natural or legal person who enters into an agreement via the website.
3. Consumer: a natural person who is not acting in the exercise of a profession or business.
4. Agreement: any distance sales agreement concluded via www.cakepro.nl.
5. Website: the online platform accessible via www.cakepro.nl.
6. Product: all goods offered by Cakepro, both food products and non-food products.
7. Right of withdrawal: the right of the consumer to dissolve the agreement within 14 days without stating reasons.

 

Article 2 – Applicability

1. These general terms and conditions apply to all offers and agreements via the Website.
2. By placing an order, the customer declares agreement with these conditions.
3. Deviations are only valid if confirmed in writing by Cakepro.

 

Article 3 – Formation of the agreement

1. The agreement is formed at the moment the order has been placed and the payment has been successfully completed.
2. Cakepro reserves the right to refuse an order for justified reasons.
3. Electronic communication is regarded as legally valid evidence.

 

Article 4 – Prices and payment

1. All prices include VAT, unless stated otherwise.
2. Obvious price or system errors do not bind Cakepro.
3. Payment may take place via Stripe (credit card/debit card), iDEAL and Stripe Link.
4. Payments are securely processed by Stripe. Cakepro has no access to full card details.
5. Delivery only takes place after full payment.

 

Article 5 – Delivery

1. Delivery takes place after receipt of payment.
2. Stated delivery times are indicative and not binding.
3. The customer is responsible for providing correct address details.
4. Delay by carriers does not give the right to compensation.

 

Article 6 – Retention of title

Delivered products remain the property of Cakepro until full payment has taken place.

 

Article 7 – Warranty and conformity

1. Cakepro guarantees that the products meet reasonable expectations.
2. In case of defective delivery, the statutory rights of the consumer remain in force.
3. Incorrect or improper use falls outside warranty.

 

Article 8 – Right of withdrawal

1. The consumer has the right to withdraw from the agreement within 14 days after receipt.
2. Withdrawal must take place by means of an unequivocal statement.
3. To start a return procedure, the return form must be completed.
4. Unauthorized returns may be refused or returned at the sender’s expense.

 

Article 9 – Exceptions for food products

In connection with hygiene and food safety, the right of withdrawal does not apply to:

1. Opened food products;
2. Products whose seal has been broken;
3. Products that cannot be resold for hygienic reasons;
4. Perishable products or products with a short shelf life;
5. Personalized or custom-made products.

Opened food products are under no circumstances accepted for return.

 

Article 10 – Return conditions

1. Products must be returned unopened, undamaged and in original packaging.
2. The costs of return shipment are always at the expense of the customer.
3. In case of depreciation, a reasonable reduction may be applied.

 

Article 11 – Promotions and discounts

1. Promotions are valid while stocks last.
2. Cakepro reserves the right to modify or terminate promotions without prior notice.
3. Obvious pricing errors do not give the right to delivery.
4. In case of misuse, an order may be cancelled.

 

Article 12 – Liability

Cakepro is not liable for:

– Incorrect use of products;

– Allergic reactions;

– Professional application errors;

– Indirect or consequential damage;

– Damage caused by third parties during transport.

The liability of Cakepro is limited to a maximum of the purchase amount of the product concerned.

 

Article 13 – Force majeure

Cakepro is not liable for shortcomings as a result of force majeure, including natural disasters, strikes, malfunctions or supply problems.

 

Article 14 – Intellectual property

All content of the website, including texts and images, is the property of Cakepro and may not be used without permission.

 

Article 15 – Electronic communication

Electronic communication between parties is equated with written communication.

 

Article 16 – Applicable law and disputes

Dutch law applies to this agreement.

Disputes are submitted to the competent court in the Netherlands.