Privacy Policy – CakePro
Who we are
Our website address is: https://cakepro.nl.
CakePro is a trade name established in the Netherlands. For questions regarding this privacy policy, you may contact us via info@cakepro.nl.
Comments
When visitors leave comments on our website, we collect the data shown in the comment form, the visitor’s IP address and browser user agent to help detect spam and ensure the security of our website.
An anonymized string (hash), created based on your email address, may be sent to the Gravatar service if you use it. The privacy policy of the Gravatar service can be found at: https://automattic.com/privacy/.
After approval of your comment, your profile picture may be publicly visible in the context of your comment.
Account Registration and Orders
When you place an order or create an account on our website, we collect personal data such as:
- First and last name
- Billing and shipping address
- Telephone number
- Email address
- Payment information
- Order details
This data is processed for:
- Processing and delivering orders
- Customer service
- Invoicing and administration (statutory retention period of 7 years)
- Fraud prevention
- Legal obligations
Payments
For processing payments, we use external payment providers. Your payment data is processed directly by the respective payment provider and is not stored on our servers.
The payment provider processes your data in accordance with its own privacy policy.
Shipping
For delivering your order, we share necessary data (such as name, address and telephone number) with our shipping partners. This data is used exclusively for the delivery of your order.
Newsletter and Marketing
If you subscribe to our newsletter, we use your email address to send you information about products, offers and updates.
You may unsubscribe at any time via the unsubscribe link included in every email.
We only send newsletters based on your consent or an existing customer relationship, in accordance with applicable legislation.
Cookies
Our website uses cookies to improve user experience and optimize our services.
We use, among others:
- Functional cookies (necessary for the functioning of the website)
- Analytical cookies (for example for visitor statistics)
- Marketing cookies (if applicable, only with your consent)
Upon your first visit, you can set your preferences via the cookie banner.
Embedded content from other websites
Articles on this site may include embedded content (for example videos or images). Embedded content from other websites behaves in exactly the same way as if the visitor had visited that other website.
These websites may collect data about you, use cookies and monitor your interaction with that embedded content.
With whom we share your data
We only share your data when necessary with:
- Payment providers
- Shipping partners
- IT and hosting providers
- Accounting or administrative software providers
- Newsletter software providers (if applicable)
Data processing agreements have been concluded with these parties where legally required.
Data retention period
We do not retain your personal data longer than necessary for the purposes for which it was collected.
- Order and invoice data: 7 years (fiscal retention obligation)
- Account data: as long as your account is active
- Newsletter data: until you unsubscribe
- Comments: as long as the article remains online
Your rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Request restriction of processing
- Object to processing
- Request data portability
Requests may be submitted via info@cakepro.nl.
If you believe that we handle your data improperly, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Where your data is processed
Your data is processed within the European Economic Area (EEA). If data is processed outside the EEA, we ensure appropriate safeguards in accordance with the GDPR.